To update your account information, login here using the email address and password created when you first subscribed. From there you can update your billing, shipping and login information: https://login.enchantedcrystal.com/
Once logged in, proceed to your Account Dashboard to view and edit all your account details.
If you subscribed through CrateJoy.com, you will need to visit their website and login through their account settings at the top right. Information on how to manage your subscription through CrateJoy can be found here.
If you still have trouble logging in, it's possible you used a different email or there was a typo while signing up. Contact support@enchantedcrystal.com and provide as many details as possible to help us locate your account (Name, address, etc.).