Tracking numbers are given for each shipment and can be found in the shipping notification email sent after shipping, or by logging into your account: https://login.enchantedcrystal.com/
Once logged in, proceed to your Account Dashboard to view all your account details, including the latest tracking number: https://subscribe.enchantedcrystal.com/customer/account
We put a lot of care into our subscription boxes, but we unfortunately can not be responsible for any missing, damaged, or stolen boxes once delivered.
Please be sure to use a secure address that is safe from elements or possible theft.
If a crystal or mineral is damaged during shipping due to a packaging error, please email support@enchantedcrystal.com with a photo and explanation of the problem.
If you are missing information on one of your crystal varieties, please click here to check our Crystal Library for past and present information on selected crystal.