Tracking numbers are given for each shipment and can be found in the shipping notification email sent after shipping, or by logging into your account: https://login.enchantedcrystal.com/
Once logged in, proceed to your Account Dashboard to view all your account details, including the latest tracking number: https://subscribe.enchantedcrystal.com/customer/account
We put a lot of care into our subscription boxes, but we unfortunately can not be responsible for any missing, damaged, or stolen boxes once delivered.
Please be sure to use a secure address that is safe from elements or possible theft.
If a crystal or mineral is damaged during shipping due to a packaging error, please email firstname.lastname@example.org with a photo and explanation of the problem.